Question 1

How do I request services?

Accepted Answer

Use our contact form or call +(602) 816-2880. A care coordinator will collect basic information and walk you through eligibility and next steps.

Question 2

Do you accept Medicaid waivers and managed care plans?

Accepted Answer

Yes. We work with most state IDD waivers and managed care plans. Our intake team will verify coverage with you.

Question 3

How quickly can services start?

Accepted Answer

Most new clients begin within 7–14 days of approved authorization. Urgent needs are prioritized.

Question 4

Can a parent be paid to provide care?

Accepted Answer

Yes — through our Parent Provider program, eligible parents can be paid for skilled caregiving they already provide.

Question 5

Are caregivers background-checked?

Accepted Answer

Every team member completes background checks, fingerprint clearance, and required certifications before working with clients.

Question 6

Is my information secure?

Accepted Answer

We maintain HIPAA-conscious practices for documentation, communications, and storage of sensitive information.

Question 7

How do I apply for a DSP role?

Accepted Answer

Visit our Careers page and submit the online application with your resume. A recruiter responds within two business days.

Answers to common questions.